We’re always happy to help — whether you have a question before ordering, need support with an existing clock, or want to discuss a custom request.
Get in touch
Email
📧 support@nixieclockstore.com
We aim to reply to all emails within 24 hours on business days.
Phone / Messaging
📞 +380 98 290 7401
You can contact us by phone or messaging apps if your question is urgent.
Our location
Nixie Clock Store
Kropyvnytskyi, 25000
Ukraine
We operate as a small workshop focused on handmade nixie tube clocks and electronics, producing clocks in limited batches with full quality control.
Before you contact us
Many common questions are already answered on our FAQ page, including:
- shipping & delivery times
- payment methods
- warranty & returns
- customization options
If you don’t find the answer you’re looking for, feel free to reach out — we’ll gladly help.
Custom orders & support
If you’re contacting us about:
- a custom clock request
- an existing order
- warranty or technical support
please include your order number (if available) and a short description of your request. This helps us respond faster and more accurately.
Our approach
We value:
- clear communication
- honest timelines
- direct support without intermediaries
When you contact us, you’re speaking directly with the people who build and test your clock.
